Philippine Postal Savings Bank, Inc.

Q6. Does PostalBank offer an account transfer facility?
PostalBank has an account transfer facility via Account Transfer Account or ATA.

Q7. How would I know if I have returned checks?
A PostalBank representative may inform the clients.

Q8. Will I be charged for returned checks? How much?
There will be a corresponding charge for every returned check debited against the client's account. P1,200 per day (for the first P40,000) and additional P200 per P40,000 or fraction thereof.

Q9. How do I reorder checkbooks?
The clients can reorder checkbook by submitting the duly accomplished checkbook reorder stub found in the checkbook itself.

Q10. Can I transfer funds from one PostalBank branch to another?
Yes, PostalBank offers an inter-branch fund transfer facility.

Q11. Does PostalBank send bank statement?
PostalBank prepares Bank Statement for every month ready for pick-up or to be send to clients.

Q12. Does PostalBank have an ATM facility?
PostalBank offers ATM facility that is Bancnet member.

Q13. Does PostalBank have dollar deposit account?
PostalBank does not have dollar deposit account as of the moment.

Q14. Can I check my balances over the phone?
PostalBank does not entertain balance inquiry via the phone for customer's account security.

Q15. Does PostalBank have phone-banking facility?
PostalBank does not have phone-banking facility as of the moment.

Q16. Does PostalBank have Internet banking facility?
PostalBank does not have Internet banking facility as of the moment.

B. LOAN PRODUCTS & PROGRAMS

Q1. What loan products & programs can I avail at PostalBank?
Q2. What are the interest rates of PostalBank's loan products & programs?
Q3. What are the fees and charges related to loan products & programs?
Q4. When will my loan account become overdue/past due?
Q5. What collaterals does PostalBank accept?
Q6. How many collaterals can I use for my loan application?
Q7. Can I still avail another loan even if I have an existing loan?
Q8. What is the maximum loan amount for salary loans?
Q9. Does PostalBank issue loan certification?
Q10. Can I inquire my amortization over the phone?

Q4. When will my loan account become overdue/past due?
An account becomes past due after 3 months of non-payment.

Q5. What collaterals does PostalBank accept?
PostalBank accepts Real Estate & Mortgage (REM), Chattel Mortgage and Deposit Hold-Out account.

Q6. How many collaterals can I use for my loan application?
The client may use several collaterals to support his/her loan application.

Q7. Can I still avail another loan even if I have an existing loan?
A client can still apply for another loan even if there's an existing loan, subject to evaluation by the Bank.

Q8. What is the maximum loan amount for salary loans?
A borrower may avail up to 6 months of the borrower's basic monthly salary but depending on the length of service.

Q9. Does PostalBank issue loan certification?
PostalBank issues conformity letter and a statement of account every month.

Q10. Can I inquire my amortization over the phone?
A PostalBank representative from the Loans Department/ Loans Processor can assist clients regarding their amortization and other inquiries over the phone.

C. TREASURY PRODUCTS & SERVICES

Q1. What Government Securities (GS) can I avail at PostalBank?
Q2. What are the interest rates of your Government Securities?
Q3. What tenors or terms are available for PostalBank GS products?
Q4. How much is the minimum placements for PostalBank GS products?
Q5. How much are the fees and charges related to GS?
Q6. What are the premium schedules for TBonds?
Q7. What is the SPRES Remittance Service of PostalBank?
Q8. Does PostalBank offers Foreign Exchange or FOREX?
Q9. Does PostalBank offers Trust Banking Products?

Q5. How much are the fees and charges related to GS?
There are no fees and charges for Government Securities.

Q6. What are the premium schedules for TBonds?
Premium schedule for Tbonds is semi-annual and quarterly.

Q7. What is the SPRES Remittance Service of PostalBank?
This is a special remittance service involving the payment of remittance to a specific payee or beneficiary residing in the Philippines or in foreign countries (inward & outward) such as Singapore, Macau & China where PPSB has correspondent banking relationship thru the assistance of fast delivery of check or via electronic fund transfer.

Q8. Does PostalBank offer Foreign Exchange or FOREX?
PostalBank does not offer FOREX as of the moment.

Q9. Does PostalBank offer Trust Banking Products?
PostalBank does not offer Trust Banking products as of the moment.

II. Application & Account Processing

A. DEPOSIT PRODUCTS & SERVICES

Q1. How long will it take in opening a deposit account?
Q2. What are the requirements for opening a deposit account?
Q3. Where can I avail application forms for deposit products & services?
Q4. Is the application form for deposit product available in your website?
Q5. Are there deposit application fees?
Q6. How long is the processing for an ATM card?

Q1. How long will it take in opening a deposit account?
New deposit accounts are processed in less than 30 minutes within the day.

Q2. What are the requirements for opening a deposit account?
For individual account, the requirements are Valid IDs (at least 2 National IDs) and 2 1x1 ID pictures. For Corporate account we need DTI Registration/SEC, Mayor's permit, Valid IDs, Secretary's certificate.

Q3. Where can I avail application forms for deposit products & services?
Deposit application forms are available at all PostalBank branches.

Q4. Is the application form for deposit product available in your website?
The deposit application forms are not available in the website.

Q5. Are there deposit application fees?
There are no fees/charges in opening a deposit account.

Q6. How long is the processing for an ATM card?
ATM cards are not available as of the moment, but this will soon be available.

B. LOAN PRODUCTS & PROGRAMS

Q1. How long will it take to process my loan application?
Q2. How can I be informed regarding my loan application status?
Q3. What are the requirements for PostalBank loan application?
Q4. Where can I avail application forms for your loan products & programs?
Q5. Is the loan application form available in your website?
Q6. Are there loan application fees? How much?
Q7. Where will my application be processed?
Q8. If my loan was disapproved can I reapply?
Q9. How will my loan be released? Can I choose the mode of release and its schedule?

Q1. How long will it take to process my loan application?
For salary loans it will take 3-5 days processing and 1-2 months for commercial loans from the date of submission of all documentary requirements.

Q2. How can I be informed regarding my loan application status?
PostalBank Representative gives loan status feedback through phone, letter or you may visit the Bank.

Q3. What are the requirements for PostalBank loan application?
Here is the table of requirements for different loan products:

Q4. Where can I avail application forms for your loan products & programs?
The loan application forms are available in all PostalBank branches.

Q5. Is the loan application form available in your website?
Yes it is available and can be downloaded.

Q6. Are there loan application fees? How much?
For Commercial loans PostalBank charges P1,000 service charge plus 1/10 of 1% of the approved loan and P400 service charge for salary loans.

Q7. Where will my application be processed?
Processing of loans are in Head Office

Q8. If my loan was disapproved can I reapply?
Yes, the clients can still reapply their loan.

Q9. How will my loan be released? Can I choose the mode of release and its schedule?
Salary loans are released weekly every Wednesday and Saturday it will be credited to their deposit account. For commercial loans, it depends upon loan approval and it can either be credited to their deposit account or to be issued in Cashier's check.

C. TREASURY PRODUCT & SERVICES

Q1. How long can I process my application for Government Securities?
Q2. What are the requirements for availing Government Securities?
Q3. Where can I avail application forms for GS & SPRES Remittance?
Q4. Are there application fees? How much?
Q5. What are the requirements for availing your SPRES remittance?

Q1. How long can I process my application for Government Securities?
GS application has a cut-off period until 11:00 a.m., but it will be processed within the day.

Q2. What are the requirements for availing Government Securities?
For TBonds application, we suggest opening a deposit account for its premium payments while it is optional for TBills but requirements will be the same as opening a deposit account.

Q3. Where can I avail application forms for GS & SPRES Remittance?
Application forms are available at all PostalBank branches.

Q4. Are there application fees? How much?
There are no application fees for GS but for SPRES remittance there is a fixed charge of $4.00 (service charge and mailing charge).

Q5. What are the requirements for availing your SPRES remittance?
The requirements for SPRES remittance are the duly filled-up application forms and valid IDs.

Q1. How many branches does PostalBank have nationwide?
Q2. Where are your branches located?
Q3. Do you have correspondent Banks abroad?
Q4. Who are to contact for each of the branch?
Q5. What is PostalBank official e-mail address and website address?
Q6. Do PostalBank have customer service hotline?
Q7. How can I inquire regarding your for sale assets?
Q8. What are PostalBank's affiliations?
Q9. How is PostalBank related to Post Office or Postal Corporation?
Q10. Is PostalBank a government bank?
Q11. How old is PostalBank?
Q12. Who are the Key People at PostalBank?
Q13. Does PostalBank have subsidiary companies?
Q14. How much is your PDIC Insurance?
Q15. Compared to other commercial and thrift banks, how stable is PostalBank?

Q1. How many branches does PostalBank have nationwide?
There are a total of 18 branches nationwide.

Q2. Where are your branches located?
We have branches in Tuguegarao, Baguio, Asingan, Dagupan, Malolos, Manila (Head Office), San Pablo City, Naga, Legaspi, Bula, Tigaon, Iloilo, Himamaylan, Cebu City, Tacloban, Cagayan de Oro, Manolo Fortich and Davao City.

Q3. Do you have correspondent Banks abroad?
PostalBank does not have correspondent banks abroad as of the moment.

Q4. Who are to contact for each of the branch?
You may get in touch with our Branch Managers or Cashiers.

Q5. What is PostalBank official e-mail address and website address?
PostalBank website address is www.postalbank.gov.ph and the official e-mail address is
customerservice@postalbank.gov.ph

Q6. Do PostalBank have customer service hotline?
PostalBank does not have customer service hotline as of the moment but can directly contact our Cash Department/Branches and look for the Branch Manager or Cashier from 8:30 a.m. to 5:30 p.m.

Q7. How can I inquire regarding your for sale assets?
Our ‘for sale' assets are published in newspapers and posted in our website and at all our branches nationwide. You may get in touch with the Asset Management Committee c/o Mr. Frederick Arias at Tel. No.: (632) 5270141 or at 5270053 loc. 113 or e-mail at asset-mngt@postalbank.gov.ph . For more details, please inquire at your nearest PostalBank branch.

Q8. What are PostalBank's affiliations?
PostalBank is a proud member of PDIC, CTB, MART, PCHI, WSBI and Bancnet.

Q9. How is PostalBank related to Post Office or Postal Corporation?
PostalBank is a wholly-owned subsidiary company of the Philippine Postal Corporation (PPC).

Q10. Is PostalBank a government bank?
PostalBank is a Government depository bank with authority given by Bangko Sentral ng Pilipinas (BSP) and Department of Finance (DOF).

Q11. How old is PostalBank?
PostalBank was established last July 21, 1994 and is now a decade or 10 years in the banking industry.

Q12. Who are the Key People at PostalBank?
PostalBank is headed by Hon. Nicolas P. Lapeña as the Chairman of the Board, Hon. Dario C. Rama, PPC Post Master General and Vice Chairman of the Board, and Hon. Bituin V. Salcedo, Officer-in-Charge and Member of the Board. The key officers are: SVP Leonardo C. Cruz, VP Pompeyo E. Requinta, Jr., VP Edwin A. Remodo, AVP Emelita M. Sarmiento, AVP Godofredo G. Pascual (Area Head for Northern Luzon), AVP Miranda G. Varon (Area Head for Visayas) and AVP Belina G. Domingo (Area Head for Mindanao ).

Q13. Does PostalBank have subsidiary companies?
PostalBank does not have any subsidiary company as of the moment

Q14. How much is your PDIC Insurance?
Each depositor of PostalBank is insured up to P 250,000.00 per depositor.

Q15. Compared to other commercial and thrift banks, how stable is PostalBank?
PostalBank is stable because it is a Government bank.

Frequently Asked Questions I. Bank Products & Services

A. DEPOSIT PRODUCTS & SERVICES

Frequently Asked Questions

I. Bank Products & Services